Governments face a challenge in expanding the capacity of overburdened healthcare systems. These systems are overburdened as a result of the actions undertaken to increase capacity but that has had the opposite effect.Command and control solutions have decimated healthcare and government performance generally. The Decline of Health Services in Alberta details precisely how this has occurred and what is needed to turn our health system around. It doesn’t involve going back to the same well of advice that generated the our current problems.
The real solution is to bring Systems Thinking to healthcare system management and focus first of all on increasing capacity. Converge has clearly defined the method for doing so and is leading the effort to bring the science of performance improvement to bear on the operations, programs and process in the healthcare system.