All projects need to have a well defined purpose–a clear mission and aim. A system without an aim is not a system (Deming). The specifics will change from project to project but the common link is improvement — creating not just change, but productive change that generates value.
Collaborative and Engaging
Collaboration leverages the best thinking of your people. It also builds the engagement necessary for making improvement and sustainable change happen. Good things happen when people decide to work together to achieve something bigger than themselves. Which is why we will work with your people, building trust and pursuing lasting improvements to the way things are done.
The first rule of business is that without customers, there is no business (Drucker). Success in program delivery, process design, project management and organizational functioning depends on having a solid understanding of what matters to customers and delivering value effectively and efficiently. Customer centric or driven enterprise means building the voice of the customer into programs, products, services and projects to generate pull.
Process Focused, Systems Thinking
Our work is focused on improving the processes, programs and systems that define how the work is done. We seek to first to understand, then improve how these systems and processes work as the means to increasing organizational performance. Doing so, takes advantage of the greatest point of improvement leverage in any organization and is essential to ensuring the change sticks
Evidenced Based Scientific Method
We apply rigorous, evidenced-based approaches to our work. No fads, no economisting. We seek quality, applying proven techniques in developing reliable conclusions and pragmatic solutions ensuring that change sticks.
Building and supporting your internal capability improves business performance and does in a sustainable way. Converge works with you as a partner.
Converge has built a reputation for excellence in our practice areas. Our work has been published in technical and peer-reviewed journals, recognized as global best practice and made headlines. More importantly, that reputation is strongest with our clients. Our business has grown by delivering exceptional results to customers.