Converge Consulting services are delivered with the objective of achieving lasting change. This sustainability demands that the change becomes part of the corporate DNA — literally hard wired into the organizational culture and way of doing things.
Our consulting services, therefore, are not just about delivering service to you, but also about about developing people and adding capacity to the organization.
- Organization Effectiveness/Change Management
- Operational Excellence
- Customer Research
- Employee Research
- Training & Development
- Performance Measurement
- Hoshin Planning
- Statistical Consulting
Public Sector Services
Converge has a long history of providing consulting services to the public sector. In addition to the Consulting Services described, some of these more specialized Public Sector consulting services include:
- Policy Analysis
- Program Evaluation
- Organizational & Functional Reviews
- Public Consultation Processes
Our approach to public sector consulting takes best practices developed in industry and adapts them for application in the public sector.
For example, we adapted Quality Function Deployment (QFD) to problems of services design for a number of government organizations. The approach was recognized as a global best practice by the editors of the International Journal of Quality and Reliability Management.