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the bottom line

The bottom line is Converge Group’s Robert Gerst bi-monthly column for Troy Media. It’s the only regular Canadian column dedicated to Quality and Evidenced-based Management. The bottom line has appeared in The Province, The Calgary Herald,...

The Bell Curve

This year marks the 20th anniversary of the “publishing event of the decade.” The Bell Curve  was a phenomenon selling over 400,000 copies. A remarkable achievement for 840 pages of social science, filled with numerical tables, statistical...

Converge Consulting Group to Describe the Statistical Trick That Conned a Nation at 20th Annual International Deming Research Seminar

Calgary, AB, Feb. 16, — Converge Consulting Group Inc. Partner Robert Gerst, will be presenting, What Matters: How statistical significance demolishes productivity, competitiveness, and effective public policy, at the 20th Annual International Deming...

the politics of breast cancer

battling cancer may be easier than battling political and economic interests “All life is an experiment. The more experiments you make the better.” wrote Ralph Waldo Emerson. And Canadian researchers are involved in a big one. It’s the...

Long-term care funding: a deeply flawed mess

Provincial governments across Canada are facing increasing public demands for more long-term care beds. Alberta is resisting these demands. Instead, it’s overhauling the long-term care system and making better use of existing beds. “It’s...

A new performance reporting system for Alberta Health Services

same junk, different package Alberta Health Services (AHS) released its newly redesigned performance reporting system on Wednesday. AHS says the new system “follows several months of planning and consultation with stakeholders, including clinicians,...

More PR From the Health Quality Council of Alberta

Just before Christmas the Health Quality Council of Alberta (HQCA) released the Continuity of Patient Care Study. It’s a disturbing report. Disturbing, because it uses the case of Greg Price, a 31-year-old cancer patient, to highlight problems with...

Bigger is not always better

BC’s new emergency department at Surrey Memorial Hospital is a disaster while Alberta’s superlab is one waiting to happen. CALGARY, AB, Nov 17, 2013/ Troy Media/ – Big changes were promised when Alberta Health Minister Fred Horne fired the Board...

Converge and the importance of understanding Little’s Law

The American Society for Quality took the unusual step of making Full House: Understanding and Improving Capacity in Healthcare by Converge’s Robert Gerst a global open source article in response to overwhelming demand. Interest has been so strong,...

Converge interview on Alberta Health Services

AHS announced a major reorganization. It’s a joke. http://www.albertaprimetime.com/Stories.aspx?pd=5581

Converge critical of Alberta pipeline review

Converge Consulting Group Inc.’s Robert Gerst is interviewed by CTV’s Alberta PrimeTime. http://www.albertaprimetime.com/Stories.aspx?pd=5558