Converge and the importance of understanding Little’s Law

The American Society for Quality took the unusual step of making Full House: Understanding and Improving Capacity in Healthcare by Converge’s Robert Gerst a global open source article in response to overwhelming demand. Interest has been so strong, that ASQ sent out a health care email update highlighting Full House as well as 5 other key articles discussing Little’s Law. One of these was The Little Known Law written back in 2004 also by Converge’s Robert Gerst. A third referenced the Little Known Law.

This attention to Little’s Law is welcome news because as we stated in Full House:

Trying to improve the performance of a system or process, or increase capacity without an appreciation of Little’s Law is much like trying to design an airplane without understanding Newton’s laws of motion.

It’s possible, but you are far more likely to crash and burn.


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