The Decline of Health Services in Alberta: The Triumph of Professional over Real Management is gaining considerable attention. John Seddon highlighted the paper in Vanguard Consulting Group’s newsletter providing both a link and a recommendation. Downloads from Europe nearly crashed our server.
The news story associated with the paper’s release became the most widely read item on the Canadian Healthcare Network in 2011 and was the basis of a keynote presentation by Robert Gerst at the Canadian Healthcare Efficiency Conference in Toronto in 2011.
Subsequently, Robert was invited to present the findings at the International Deming Research Seminar sponsored by the Deming Institute at Fordham University, NYC and at the Canadian Quality Congress both in 2012.
The paper details the four assumptions characteristic of professional management driving system improvement efforts in the Alberta and Canadian detailing how these have worked to increase the problems they were meant to solve–increasing both costs and wait times.